Privacy Policy

1. Information we collect

Information Designers provide

• Business or studio name (shown publicly on your profile)
• Email address and phone number (used for your account; your phone number is not shown to Clients)
• Password (stored in encrypted/hashed form — we never store it as plain text)
• State and city
• Portfolio images, case studies, and other profile details you choose to add
• If you use Google Sign-In, the basic profile information Google shares with us to create or sign in to your account

Information Clients provide

• Property type, city, budget range, scope of work, and timeline for your requirement
• Style preferences, if provided
• Your name and phone number, and email address if you sign in with Google

Information we collect automatically

• Usage data such as pages viewed, links clicked, and features used
• Device and browser information (such as browser type and screen size)
• A first-party device identifier stored in a cookie, used to recognize your browser across visits (see Section 5)

Wallet and transaction information

For Designer accounts, we keep a record of your credit balance and the history of credits added to and spent from your wallet (for example, a welcome credit on signup, a top-up, or a debit when you reveal a lead), so you can review your activity and we can support you if there is an issue. We do not currently process card or online payment details through the Platform itself — wallet top-ups are arranged through our support contact.

2. How we use your information

We use the information above to:

• create and manage your account, including Designer approval;
• operate the lead marketplace — for example, showing your requirement to Designers and revealing a Client's contact details to a Designer who has paid to unlock it;
• process wallet credits and keep an accurate transaction history;
• send account-related emails, such as a welcome email, approval or rejection notice, purchase receipt, low-balance alert, or a digest of new leads matching your city;
• maintain the security of the Platform and prevent fraud or abuse, such as fake requirements or attempts to bypass the reveal system;
• understand how the Platform is used so we can improve it, using the analytics tools described in Section 5; and
• comply with legal obligations and enforce our Terms of Service.

3. Why we can use your information

We collect and use personal information because it is necessary to provide the service you asked for (creating your account, posting or browsing requirements, and processing lead reveals), because you have consented — for example, a Client consents to their contact details being shared with a Designer who purchases a reveal — or because we have a legitimate interest in keeping the Platform secure, reliable, and improving over time.

4. How we share information

We share personal information in the following situations:

• Between Clients and Designers. A Client's name, phone number, and (if provided) email address are shared with a Designer only after that Designer purchases a reveal for that specific requirement, up to the limited number of reveals allowed per requirement. A Designer's business name and public profile details are visible to Clients browsing the Platform; a Designer's phone number is not shown to Clients.
• Service providers. We use third-party providers to send email (for account, receipt, and notification emails) and to run analytics, described in Section 5. These providers process information on our behalf and are not permitted to use it for their own purposes.
• Legal and safety reasons. We may disclose information if required by law, or where we believe in good faith it is necessary to protect the rights, property, or safety of InteriorMates, our users, or the public.
• Business transfers. If InteriorMates is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to this Privacy Policy or a policy at least as protective.

We do not sell personal information.

5. Cookies and analytics

We use a small number of cookies and similar technologies to run the Platform and understand how it is used:

• Essential cookies — such as your login session, so you stay signed in, and CSRF protection cookies required for secure form submission.
• A first-party device identifier — a cookie we set ourselves to recognize your browser across visits and connect analytics events to the same visitor, stored for up to one year.
• Analytics cookies/scripts — where analytics is enabled, we use Google Tag Manager (which loads Google Analytics) and PostHog to understand how visitors use the Platform, such as which pages are viewed and which buttons are clicked. These tools may set their own cookies under their respective privacy policies.

Most browsers let you block or delete cookies through your browser settings; doing so may affect features that depend on staying signed in.

6. How long we keep your information

We keep account and transaction information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or dispute-resolution needs. A posted requirement remains visible to Designers until it closes (reaches its reveal limit) or is removed. You can ask us to delete your account and associated personal information as described in Section 8, subject to information we are required to keep for legal or accounting purposes.

7. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted password storage, a security policy (Content Security Policy) that restricts what scripts can run on the Platform, and CSRF protection on forms. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location and applicable law, you may have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your account and personal information;
• object to or ask us to restrict certain uses of your information; and
• withdraw consent where we rely on consent, without affecting anything we did before you withdrew it.

You can update your profile information directly from your account. For any other request, contact us using the details in Section 12; we will respond within a reasonable time and any timeframe required by applicable law.

9. Children's privacy

InteriorMates is intended for use by adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

10. Third-party links and services

The Platform may let you sign in with a third-party account (such as Google) and may link to third-party websites. We are not responsible for the privacy practices of services we do not control — please review their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make a material change, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continuing to use InteriorMates after a change takes effect means you accept the updated policy.